General Account Information
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This section contains general information that will apply
to most accounts and be of interest regardless of user level. Even FrontPage
users should take a stroll through this section for important information
that will apply to them as well.
User ID and Password
Entrance to your account is protected with both a User
ID and a Password which you received in your confirmation email after you
opened your account. Unless otherwise indicated, your User
ID will be your domain name without an extension. For example, "yourdomain"
rather than "yourdomain.com"
Please note that your Password and User ID are not interchangeable.
Also, confusion can sometimes arise when different programs use different
terms to indicate User ID. For example, Telnet uses the term "login"
instead of User ID. As a rule, the term Password is standard and used consistently
from program to program. If something else is called for, such as
User, Name, or Login, enter your User ID.
Changing Your Password
To change your password, Telnet to your account.
After logging in with your username and password, at the Unix prompt, type:
passwd
A script will ask you to type in your old password, then
the password you want it changed to will be asked for twice to verify.
Note: This will not work for POP-only accounts.
If you have a POP only account send us an email with your request, current
password, and your new password and we will change it for you.
Sub-login Accounts
Within Your Domain
You can have additional logins setup within your
own account if you want. This is accomplished using the Webcontrol panel
in your domain, you may need to contact sales to unlock the login feature.
Each additional login will have a unique User
ID and Password. To access additional accounts via FTP, Telnet,
and/or Email, use the following parameters to configure the appropriate
programs.
Hostname: yourdomain.com
User ID: a separate unique User ID
Password: a separate unique Password
POP Account: a separate unique username@yourdomain.com
SMTP Server: yourdomain.com
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Server Disk Space
This is your space…the place where you will put your
website. A specific amount of space on our computers reserved exclusively
for your use. This space is pre-structured for you with a "home" directory,
also sometimes called a "root" directory. Think of this as the doorway
into your space on our server. Everything that belongs to you, all
of the features and files that we provide, as well as the files and folders
you add for your website will be contained within this one parent folder
called "home" directory.
The www Directory
Within the Home Directory you will find a folder named
www.
This is the most important folder in your Home Directory because this is
the directory your visitors will access with their browsers. This
is where you will place your web pages, graphic files, sound files, and
any other items you want your visitors to have access to on your website.
The index.html
Page
It is very important that you name your home page, the
first page that you want visitors to see when they visit your website,
to index.htm or index.html. When a browser visits your website
by typing in your domain name, i.e. www.yourdomain.com, the browser program
will automatically search for a page titled index.htm or index.html by
default. If the browser does not find one, your visitor will not be able
to get into your website without a specific page name to add to the domain
URL.
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"Wusage"
Your Access and Stat Logs
One of the directories you will find preinstalled within
your www directory is named "wusage". This directory contains the
access and stat files for your website. To access your personal wusage
directory log onto the Internet with your web browser and go to:
http://www.yourdomain.com/wusage.
The web page displayed will contain all of the statistics
for your domain for the previous week. The page will also contain a Weekly
Reports link which, when accessed, will provide much more detailed statistics
including pie charts and graphs. These reports are automatically generated
for you once each week and are always stored in the same place for easy
comparison.
Access-Log
When you FTP into your Home Directory, you will see a
file named access-log. Download this file and open it in any word
processor or text editor such as NotePad to see exactly what files were
accessed, what domain the visitor came from, the dates and times of each
visit, etc.
Advanced Option
If you would like to see domain names in your stats
and other programs rather than just IP numbers, put an empty file in your
wusage directory called dns (no extensions). This will act as a switch
and reverse authentication will be activated for the domain.
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Server Disk Space
Usage
There are several different options available for checking
your space usage. Read through these quickly to select the one best suited
to your needs.
Total Space
Usage
To see space type in quota -g useidgrp.
So if your useid is john then you should use johngrp:
www Directory
Space Usage
To see space reports for the files and subdirectories
contained within your www directory, type the following command at the
UNIX prompt:
du -s /www/htdocs/yourdomain
Anonymous FTP
Space Usage
If you have an anonymous FTP area, (go to Anonymous
FTP to learn how) you can check the space it is using by typing the
following command at the UNIX prompt:
du -s ~ftp/yourdomain.com
Home Directory
Space Usage
To check how much space is being used by files in your
home directory, type the following command at the UNIX prompt:
du -s $HOME
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Email Management
Email is more than just a vital tool for an online business.
It's an absolute requirement. Therefore, good email management is very
important. This section covers setting up and accessing email from
your POP account, as well as setting up Redirects and Autoresponders. You
will find instructions for performing these tasks with PlusMail,
as well as instructions for setting up Mail Lists
in the Advanced Users Section.
FTP Email
Redirects
Email Redirects are used to redirect email from one address
to another. For example, you might have sales@yourdomain.com automatically
redirected to your sales person’s personal email address, and support@yourdomain.com
redirected to your support person’s personal email address, and so on.
You may have as many redirects as you like. To set up your redirects
do the following:
FTP into your Home Directory using WS_FTP (PC users) or Fetch
(Macintosh users)
Select the file named "redirect" and transfer a copy
of it to your computer.
Open the downloaded file in any text editing program
NOTE: Misaddressed
Email Capture
You will see the following default address containing
your domain name. WARNING: Do NOT alter, remove, or move
this default address.
default yourdomain@yourdomain.com
The default address will capture all email addressed
to your domain whether it is addressed to a specific alias you've listed
or not. For example, if a visitor sends email to info@yourdomain.com, and
you have not set up a specific redirect or alias for the address info@yourdomain.com,
the default address will still be able to capture that email. All such
misaddressed email will be automatically redirected to the email address
listed as default on the Redirect list.
Enter your email redirects in the following manner, beginning
on the first line immediately beneath the default address. Do not leave
empty lines between entries, and do not enter more than one entry per line
default yourdomain@yourdomain.com
boss homeaddress@somewhereelse.com
fred 73452.452@compuserve.com
info goddess@afterlife.com
The above example will redirect all misaddressed email, and
all email addressed to boss, to homeaddress@somewhereelse.com
All email addressed to fred will be redirected to 73452.452@compuserve.com
All email addressed to info will be redirected to goddess@afterlife
When you are finished entering your redirects save
the file in text (.txt or ASCII) format.
Upload the file using FTP. Be sure to select ASCII format.
The new "redirect"file will overwrite the existing "redirect"
file.
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FTP Autoresponders
An Autoresponder will return a message automatically
when someone sends email to it. For example, if a customer sends
a letter to support@yourdomain.com, you can have an automatic pre-written
response sent back to the customer. To set up your Autoresponder do the
following:
Use any text editing program to write your response message.
For example,
"Thank you for requesting more information about our
webpage design package. We have several design packages to choose from.
Here are our prices..."
Name your file carefully. If your message will
go out in response to all emails addressed to info@yourdomain.com you must
name it info If it will go out in response to all emails addressed
to sales@yourdomain.com you must name it sales. Do not include an
extension such as .txt on the file name.
FTP into your Home Directory using WS_FTP (PC users)
or Fetch (Macintosh users)
Select the directory named ‘infobots" to open
it.
Upload your response message into the infobots directory.
Be sure to use ASCII mode.
There is no limit to the number of Autoresponders you may
have. Be sure to save them all in the infobots directory and
give them each a unique name with 3-16 characters.
NOTE: An autoresponder can not have the same name as a POP account.
If you wish to assign an autoresponder to an email account, you will need to do this
through a redirect.
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Accessing Your Email
If you want to access your email directly from your domain
rather than set up redirects
to your existing email account, we recommend using Eudora as your
email client. This is an email program that runs under MS Windows and Macintosh
OS. There are many good reasons for using Eudora, one of which is that
it allows multiple email accounts and personalities. See your program documentation
for instructions on how to set those up.
Eudora connects to the mail server over the Winsock or
Macintosh TCP/IP. Mail may be composed and read offline, but make
sure that you are online before attempting to send or receive email.
Please Note: Although your account exists on our
server, you won't be able to receive email at yourname@yourdomain.com until
InterNIC has activated you in the domain name servers.
Setup Eudora
After Eudora has been installed, it must be configured
to point to your server.
1. Install and start up the Eudora program
2. Select "Settings" from the "Special" menu
(in version 3.0 or later select Tools, then Options)
3. Select the "Getting Started" tab
-
Under Real Name, enter your Real Name
-
Under Mail server(incoming) put yourdomain.com
-
Leave Return Address blank unless you want people to send
return email to you at a different email account
-
Under SMTP Server(outgoing) put yourdomain.com
4. If you use the Macintosh version, the radio button
for TCP/IP connection should be highlighted
5. Click the "Personal Information" tab
-
Under POP account put yourdomain@yourdomain.com again
-
Fill out the "Real Name" and "Return Address" as you did
before
6. Under "Dialup User Name" enter yourdomain
(do not enter .com or .net here)
7. Click the "Hosts" tab and enter yourdomain@yourdomain.com
again under POP Account, and put yourdomain.com under SMTP Server.
8. Go to the "Checking Mail" tab
and make sure "Save Password" is checked.
That's all the configuration Eudora needs.
You will find that many of the configuration areas will be filled in for
you when you go to them, for instance it will usually fill in the POP account
info wherever it is called for after you enter it the first time.
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Test
Your eMail Setup
-
Select "Check Mail" under the File menu.
-
Enter your password into the Password Window that pops up,
then click on the Proceed button.
-
Eudora will check to see if you have email.
You can now send a test email message to yourself and then
check to see if it gets returned to you. If you checked "Save
Password" as in step 8 Eudora will not prompt you again for your password
after the first time. If multiple users have access to your
computer, and you don't want them to have access to your email account,
do not check the "Save Password" option.
Note: Your default email address
is yourdomain@yourdomain.com This is where all of your
email will be sent to, unless other configurations take priority (such
as autoresponders and redirects ).
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Other
EMail Program Setups
The following examples assume a domain name of
fred.com
Microsoft Internet mail
Full name = fred
Email = fred@fred.com
Internet Mail server =
fred.com
Account = fred
Pass = xxxxxx
Smtp = fred.com
From = anything@fred.com
Netscape
Your Name = fred
Email Address = fred@fred.com
Reply to = anything@fred.com
Mail Server user name
= fred
outgoing Smtp = fred.com
Incoming = fred.com
Additional POP Accounts
If you would like additional POP email accounts,
ask us and we'll set it up for you. Remember there may be an additional
one-time charge for each POP account depending on your account. To check
numerous POP accounts, read the manual or help files that come with Eudora
or your email client software for configuration.
If you are familiar with the shell (Unix) programs,
"pine" and "mail", you can use either of these to check and send email
as well.
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